STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
1. These Terms and Conditions apply to all orders and supersede all others. All order made is a Receipt of acknowledgement by you and your acceptance that the only condition that applies to our contract is the conditions in this agreement.
2. PAYMENT TERMS
2.1 ACCOUNT
Payment shall be made in full within 15 days following the date at which the invoice is raised. If not interest of 5% per month will be added.
2.2 NON ACCOUNT
Payment is required before order is been processed.
2.3 DISCOUNT
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
2.4 VAT
We are not VAT registered, so all our prices are not VAT inclusive.
3. PASSING OF TITLE AND RISK
3.1 – The risk in the goods shall pass to you on delivery.
4. PRODUCTS
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss
5. QUOTATIONS AND CONTRACTS
5.1 – Quotations are only valid for 10 days after the initial quote date.
5.2 – Any price or quotations is subject to change at any point without notice, including advertised offers.
6. DELIVERY
6.1 – Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
6.2 – LDM accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
7. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered.
8. CLAIMS
8.1 – Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
8.2 – All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
8.3 – You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
8.4 – Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
8.5. – LDM requires any printing to be returned in full before agreeing to reprint. If we deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
9. LIABILITY
9.1 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
9.2 Nothing in these terms and conditions shall affect the rights of a consumer.
10. REFUNDS
10.1 – We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
10.2 – We will credit your account if we deem a refund should be made
10.3 – If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
10.4 – All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
10.5 – Refunds will take 3 to 5 working days to complete once LDM has agreed to refund. This cannot be completed any faster.
10.6 – CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made.
11. QUANTITY CHANGES TO ORDERS
We do not accept change of quantity to order was it has already been ordered, You will need to place a fresh order.
12. ARTWORK AND PRINTING
12.1 – All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.
12.2 – All order are completed solely on the basis of the Artwork and information provided to LDM by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.
12.3 – We charge £120.00 for our logo design service for the first 4 proofs. We then charge £30.00 an hour for any change there after.
12.4 – Once your design project is initiated and any preliminary artwork has been created by LDM, all retainer payments made by you become non-refundable.
12.5 – Once you have placed your order, you will not be able to make changes to the artwork you have supplied, you will become liable to charges if you need to amend or supply new artwork.
12.6 – For all orders (including online), we only quote for one design per kind, any additional are chargeable.
13. PROOFS
13.1 – Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. We will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.
13.2 – Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
13.3 – Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer.
14. MISCELLANEOUS
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with Scottish Law.
15. COMPLAINTS
Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if LDM deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.